Privacy Policy

Last updated: September 2025

At Liftline Analytics ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

• Account information (email address, company name, contact details)
• Business data you upload (ticket sales data, customer analytics)
• Payment information (processed securely through our payment provider)
• Communications with our support team

Information Collected Automatically

• Usage data (features used, frequency of use)
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and maintain our analytics service
• Process your data and generate insights
• Send you reports and recommendations
• Improve our service and develop new features
• Communicate with you about updates and support
• Process payments and prevent fraud
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Restricted access to personal information
• Secure data centers with physical security controls

Your Business Data

Your uploaded business data (ticket sales, customer information) remains your property. We:

• Only process your data to provide our analytics service
• Never sell or share your business data with third parties
• Delete your data upon request or account termination
• May use aggregated, anonymized data to improve our algorithms

Third-Party Services

We use trusted third-party services for:

• Payment processing (Stripe)
• Email delivery (SendGrid)
• Cloud hosting (AWS)
• Analytics (anonymized usage patterns only)

These services have their own privacy policies and security measures.

Data Retention

We retain your data for as long as your account is active. After account termination:

• Business data is deleted within 30 days
• Account information may be retained for legal compliance (up to 7 years)
• Anonymized analytics data may be retained indefinitely

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

California Privacy Rights

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

International Data Transfers

Our servers are located in the United States. If you access our service from outside the US, your data will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Address: Liftline Analytics, LLC
  Denver, CO 81403
  United States